ABOUT SOPHIE AI
Doctor-Founded.
Practice Operator-Built.
Most practices stall because they built backwards. They chase revenue, talent, and marketing...while weak operations quietly break everything you've been building. Work is happening, but performance isn’t holding. That's not a people problem. It's a system problem.
THE STRATEGIC PRACTICE OPERATOR
The Role SOPHIE Was Built For
As practices grow, someone inevitably becomes responsible for keeping operations aligned.
That person may be called:
- Office Manager
- Operations Manager
- Practice Owner
They ensure:
- priorities stay clear
- responsibilities are owned
- standards hold across the team
But the responsibility is the same.
We call this role the Strategic Practice Operator.
SOPHIE exists to support that role, helping practices maintain execution clarity and operationla stability without constant reminders or oversight.
Better standards create better people, better performance, and better culture.
PRACTICE-PROVEN
Built for the Reality of
Healthcare Operations
Your practice operates under constant pressure: changing schedules, patient demand fluctuations, insurance complexity, staff turnover, and multi-role coordination. SOPHIE reinforces expectations directly in the workflow so follow-through stays consistent across the day. Standards don’t live in binders. They live in execution.
FOUNDERS
Doctor-Founded.
Operator-Built.
SOPHIE was built by people who have lived the operational reality of dental practices.
Dr. Pauline Le — Dentist & Practice Owner
Pauline is a practicing dentist who tried to make general-purpose tools work inside a real practice.
She documented SOPs.
She trained her team.
She stitched together multiple software platforms.
On paper, everything looked correct. Under real pressure, execution still broke down.
Pauline developed the operational discipline that became the foundation of SOPHIE AI: reinforcing standards where work actually happens. She calls it the Practice Operating System (POS) inside her own practice.
When no software supported that approach, she decided to build one that could.
Kristen Davis — Strategic Practice Operator
Kristen began her career as a dental assistant and eventually became an office manager and operations leader.
She started as a dental assistant, became an office manager, and grew into the Strategic Practice Operator responsible for making the entire practice run.
She helped lead a practice through growth from one location to thirteen, supporting the operational systems that allowed the organization to scale before its successful DSO acquisition.
Kristen understands dentistry from every seat: clinical, operational, and leadership.
SOPHIE exists to support the role she lived every day; the person responsible for keeping execution steady when reality changes.
Joe Procopio — Technology & Engineering
Joe is a veteran SaaS CTO who specializes in building reliable, security-first platforms.
He has architected software systems from early startups through large-scale deployments, with a focus on stability, performance, and long-term reliability.
He understands risk, compliance, and how to design technology that supports people instead of getting in their way.
Joe ensures SOPHIE is not only powerful but dependable.
Jeremy Vaughan — Product & Operations
Jeremy is a SaaS operator focused on turning real operational problems into clear, scalable systems.
He has built and positioned software products across multiple industries and specializes in product strategy, market positioning, and execution systems.
Jeremy ensures SOPHIE remains focused on solving the real operational challenges practices face every day.
FOUNDERS
Delivered by expert SaaS operators & builders
SOPHIE is backed by leaders who know how to turn real-world practice insight into durable, scalable software.
Stop losing revenue you already earned.
Start on Foundation at $199/month (no PMS integration required). Role-mapped SOPs, MyDay task routing, and execution closure tracking from day one. One recovered package per week covers the subscription.
